Refund Policy
Simple & Clear Returns
We want you to feel confident when shopping with us. Please review the information below to understand when returns, replacements and refunds may be considered.
Return & Refund Information
Eligible Returns
Returns may be considered if you receive an incorrect, damaged, defective or mismatched product.
Skincare & Personal Care
For hygiene and safety reasons, opened or used skincare, cosmetic and personal care products are generally not eligible for return unless the item is damaged, defective or incorrect.
Report Within 48 Hours
If you receive a damaged, defective or incorrect item, please contact us within 48 hours of receiving your order.
Product Condition
Where a return is approved, the product may need to be returned in its original condition and packaging.
Replacement
Depending on the issue and product availability, an approved return may be resolved through a replacement.
Refunds
Where a refund is approved, it will be processed according to the applicable payment method and refund process.
How to Request a Return
Contact Us
Contact our team within 48 hours of receiving your order and explain the issue with your product.
Share Order Details
Provide your order information and any relevant details needed to help us review the issue.
Resolution
Once the issue has been reviewed, we will advise you about the applicable replacement or refund process.
Important Information
Before Requesting a Return
Please check your order as soon as it is delivered. If an item is damaged, defective or incorrect, contact us within 48 hours.
Original shipping charges may not be refundable unless the issue is related to an error, damage or incorrect item received from our side.
Replacement requests are subject to product availability.
If you wish to cancel an order, please contact us before the order is dispatched. Once an order has been dispatched, cancellation may no longer be possible.
Questions About a Return?
If you have received a damaged, defective or incorrect product, please get in touch with our team so we can assist you.
Contact Us